RECORD OF PROCEEDINGS AIR FORCE BOARD FOR CORRECTION OF MILITARY RECORDS IN THE MATTER OF: DOCKET NUMBER: BC-2013-05450 COUNSEL: NONE HEARING DESIRED: NO APPLICANT REQUESTS THAT: He be allowed to transfer his Post-9/11 GI Bill education benefits to his dependents. APPLICANT CONTENDS THAT: Prior to his retirement out-processing he attempted to transfer education benefits to his dependent but was unable to due to technical difficulties with the website. The applicant’s complete submission is at Exhibit A. STATEMENT OF FACTS: On 16 Dec 76, the applicant commenced his enlistment in the Air National Guard (ANG). On 30 Nov 11, the applicant retired and was credited with 33 years, 9 months, and 19 days of total active service. The applicant is entitled to benefits under the Post-9/11 GI Bill program. Because he was retirement eligible prior to 1 Aug 09, he would not have incurred an active duty service commitment (ADSC) had he elected to transfer his benefits to his dependents prior to his retirement. The remaining relevant facts pertaining to this application are described in the letter prepared by the Air Force office of primary responsibility, which is attached at Exhibit C. AIR FORCE EVALUATION: NGB/A1Y recommends granting the requested relief noting the applicant attempted in good faith on two occasions with the assistance of his ROM to transfer education benefits to his dependents. The Post-9/11 GI Bill program became effective on 1 Aug 09. Service members approved to transfer educations benefits under this program must transfer the benefits while serving on active duty. This information was disseminated via government-hosted websites prior to the effective date of the program. The Department of Veterans Affairs (DVA), the Department of Defense (DoD) and the Military Services widely publicized the Post-9/11 GI Bill and the transferability feature. DoD developed a special website, hosted by Defense Manpower Data Center (DMDC), to facilitate the transfer of educational benefits. The website system was operational on 27 Jun 09 for the purpose of accepting transfer of benefits applications. The ANG used Retention Office Managers (ROMs) at each Wing to disseminate information regarding the transfer of education benefits to unit members. The DMDC website established to facilitate the transfer of benefits has the feature to track the service member’s transfer from the initial request to any changes or modifications made to the request. This feature started tracking requests submitted beginning 14 Aug 10. A search was conducted and found no records for the applicant. The ROM from the applicant’s former unit remembers meeting with the applicant on two separate occasions to specifically accomplish his transfer of education benefits, but was unsuccessful due to technical difficulties with the MILCONNECT website. Due to a situation beyond the applicant’s control he reached his retirement date without completing his request to transfer his education benefits to his dependents. A complete copy of the NGB/A1Y evaluation is at Exhibit C. APPLICANT'S REVIEW OF AIR FORCE EVALUATION: A copy of the Air Force evaluation was forwarded to the applicant on 18 Aug 14 for review and comment within 30 days (Exhibit C). As of this date, no response has been received by this office. THE BOARD CONCLUDES THAT: 1. The applicant has exhausted all remedies provided by existing law or regulations. 2. The application was timely filed. 3. Sufficient relevant evidence has been presented to demonstrate the existence of an error or injustice. We took notice of the applicant's complete submission in judging the merits of the case and agree with the opinion and recommendation of the Air Force office of primary responsibility and adopt its rationale as the basis for our conclusion the applicant has been the victim of an error or injustice. Therefore, we recommend the applicant’s records be corrected as indicated below. THE BOARD RECOMMENDS THAT: The pertinent military records of the Department of the Air Force relating to the APPLICANT be corrected to show that he elected to transfer his Post-9/11 GI Bill Educational Benefits on 30 November 2011. The following members of the Board considered AFBCMR Docket Number BC-2014-05450 in Executive Session on 8 Dec 14, under the provisions of AFI 36-2603: , Panel Chair , Member , Member All members voted to correct the records as recommended. The following documentary evidence was considered: Exhibit A. DD Form 149, dated 1 Nov 13. Exhibit B. Applicant's Master Personnel Records Exhibit C. Letter, NGB/A1Y, undated, w/atch. Exhibit D. Letter, SAF/MRBR, dated 18 Aug 14.