RECORD OF PROCEEDINGS
AIR FORCE BOARD FOR CORRECTION OF MILITARY RECORDS


IN THE MATTER OF:		DOCKET NUMBER:  BC-2013-03431
		COUNSEL:  NONE
		HEARING DESIRED:  NO

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APPLICANT REQUESTS THAT:

He be allowed to have his Post-9/11 GI Bill Transfer of Educational Benefits (TEB) backdated to reflect his original application date of 17 July 2011.
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APPLICANT CONTENDS THAT:

Personnel at the Total Force Service Center (TFSC) informed him that an email was sent to him on 18 July 2011 to an email address that was not linked to 
his deployment email that was checked daily.  During that time, he did not receive the email, he was unaware of and unable to sign the statement of 
understanding (SOU) that would complete the transaction and begin his service commitment extension.  Once he was notified, he immediately requested and 
filed for the date of his service commitment to be adjusted to the original request date.

In support of the applicant’s appeal, he provides a TEB request dated July 2011.

The applicant's complete submission, with attachment, is at Exhibit A.
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STATEMENT OF FACTS:

The applicant is currently serving in the Regular Air Force in the grade of captain.

The remaining relevant facts pertaining to this application, extracted from the applicant’s military records, are contained in the letter prepared by the 
appropriate office of the Air Force at Exhibit C.
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AIR FORCE EVALUATION:

AFPC/DPSIT recommends denial.  DPSIT states the applicant did 
not provide adequate justification or documentation to 
substantiate his claim.  Prior to the applicant reaching the 
MilConnect website to submit the TEB request, he would have 
accessed the virtual MPF.  Prior to accessing the Self-Service 
Actions, the applicant is required to click a button stating:  
“I have verified my email and phone.”  This function allows the 
member to provide both a military and personal email address.  
Had the applicant accurately completed this step, he would have 
received two emails from the Total Force Service Center (TFSC).  
The first would have been the initial notification instructing 
him on required actions.  The second would have been the 
rejection of the TEB request.

Additionally, when a member applies through MilConnect, there is 
a “Message from your Service Component” which states:  “Your 
transfer request is not final until you digitally sign AF Form 
4406(Post-9/11 GI Bill Transfer of Education Benefits Statement 
of Understanding) in Virtual MPF.  Within 72 duty hours, you 
will receive an Air Force Personnel Center (AFPC) email with 
“TEB incident” in the subject line, stating your AF Form 4406 is 
ready for signature.  If you DO NOT receive this email, call the 
TFSC) at 1-800-525-01202 ASAP!”  There is no record of the 
applicant inquiring about the status of the application until an 
email was sent from AFPC/DPSIT Education Services advising him 
the previous submission had expired and he would need to 
reapply.

The DPSIT complete evaluation is at Exhibit B.

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APPLICANT'S REVIEW OF AIR FORCE EVALUATION:

On 31 October 2013, a copy of the Air Force evaluation was forwarded to the applicant for review and response within 30 days (Exhibit C).  As of this date, 
no response has been received by this office. 
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THE BOARD CONCLUDES THAT:

1.  The applicant has exhausted all remedies provided by existing law or regulations.

2.  The application was timely filed.

3.  Insufficient relevant evidence has been presented to demonstrate the existence of an error or injustice.  The applicant’s contentions are duly noted; 
however, we agree with the opinion and recommendation of the Air Force office of primary responsibility and adopt its rationale as the basis for our 
conclusion that the applicant has not been the victim of an error or injustice.  Therefore, in the absence of evidence to the contrary, we find no basis to 
recommend granting the relief sought in this application.
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THE BOARD DETERMINES THAT:

The applicant be notified the evidence presented did not demonstrate the existence of an error or injustice; the application was denied without a personal 
appearance; and the application will only be reconsidered upon the submission of newly discovered relevant evidence not considered with this application.
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The following members of the Board considered AFBCMR Docket Number BC-2013-03431 in Executive Session on 26 June 2014, under the provisions of AFI 36-2603:


The following documentary evidence was considered:

  Exhibit A.  DD Form 149, dated 1 September 2013, w/atch.
  Exhibit B.  Letter, AFPC/DPSIT, dated 11 September 2013.
  Exhibit C.  Letter, SAF/MRBR, dated 31 October 2013.
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